Skip to main content
TrustRadius
OnPage

OnPage

Overview

What is OnPage?

OnPage Corporation headquartered in Waltham offers their IT alert management solution.

Read more
Recent Reviews

TrustRadius Insights

OnPage is a versatile communication tool that offers a wide range of use cases across various industries. Users have found it particularly …
Continue reading

After Hours Made Easy

10 out of 10
July 31, 2022
Incentivized
OnPage is used in our organization for after hours monitoring of critical alerts and off-hours support requests. It has unchained our …
Continue reading

OnPage Review

10 out of 10
July 22, 2022
OnPage plays a huge role in our employees getting assistance after business hours. All the end-user has to do is call our helpdesk number …
Continue reading

Simple and user friendly program

10 out of 10
July 13, 2022
OnPage has helped my company with their on-call overnight when the Pharmacy is not open. Their program is very user-friendly and very …
Continue reading

A Great App!

9 out of 10
July 12, 2022
We use OnPage to let us know when a patient is here to see us in our clinic. We are not always at our desk and OnPage makes it easy for …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Return to navigation

Pricing

View all pricing

OnPage Mobile

$13.99

Cloud
per month per user

Enterprise Silver

$22.99

Cloud
per month per user

Enterprise Gold

$28.99

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.onpage.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $13.99 per month per user
Return to navigation

Product Details

What is OnPage?

OnPage is an Incident Alert Management platform that elevates critical notifications to the right person on call to remediate critical events. With Alert-Until-Read capabilities, dynamic digital schedules, escalation policies, incident reports, and redundancies, OnPage aims to ensure that critical alerts are never missed. OnPage serves many industries including, healthcare, information technology, managed services, IoT, and manufacturing. With over 250+ integrations, the solution extends incident alert management to popular ITSM (ticketing), RMM, monitoring and cybersecurity tools. On the healthcare front, OnPage integrates with popular scheduling, IoT, nurse calls, and EMR systems.

OnPage Features

  • Supported: OnPage alerting and secure messaging
  • Supported: On-call scheduling
  • Supported: Post-incident reporting and Audit Trail

OnPage Screenshots

Screenshot of Incident Alert and Secure Messaging - The OnPage app is used to deliver high-priority alerts to the on-call staff. It mobilizes teams on critical issues by enabling collaborating through secure messaging. The persistent, alert-until-read technology ensures that alerts are never missed.Screenshot of OnPage’s On-Call Scheduler - Used to create and manage multiple on-call schedules for distributed teams, and democratize schedule creation for employees through OnPage’s fail-safe scheduler while ensuring continuous, error-free coverage when schedules are populated incorrectly.Screenshot of Enhance Service Delivery Through ITSM Integration - OnPage’s Incident Alert Management capabilities can be extended to ITSM solution providers such as ServiceNow, ConnectWise, and Autotask to achieve synchronization across messages, notes, and actions along the incident lifecycle and drive seamless incident management.Screenshot of Featured integration: Bi-directional Integration with Kaseya -Datto Ecosystem - OnPage offers bi-directional integration with Kaseya-Datto’s IT Service ecosystem. Elevate service desk tickets into intelligent, audible alerts and distribute them to the right on-call teams. The integration allows responders to update ticket statuses directly from the OnPage mobile application, to drive workflow efficiencies.Screenshot of Provides real-time visibility into the incident resolution progress and response times. After an incident is resolved, access detailed reports to uncover critical insights and identify gaps in incident response for process improvements.Screenshot of Centralized Contact Management System - OnPage’s centralized contact management system provides a centralized directory to manage all the enterprise contacts and their privileges, on-call schedules, communication workflows and escalation policies, and critical messages. Platform administrators can also mobilize teams using the two-way dispatcher to accelerate incident resolution.

OnPage Videos

OnPage Alerts
OnPage Incident Alert Management Overview

OnPage Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

OnPage Corporation headquartered in Waltham offers their IT alert management solution.

OnPage starts at $13.99.

PagerDuty, Splunk On-Call, and OpsGenie are common alternatives for OnPage.

The most common users of OnPage are from Small Businesses (1-50 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(36)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

OnPage is a versatile communication tool that offers a wide range of use cases across various industries. Users have found it particularly valuable for after-hours calls, allowing them to leave voice messages that are promptly alerted to on-call technicians' phones. This feature ensures timely communication and efficient response times, even when the staff is not physically present in the office. Additionally, OnPage's flexible scheduling feature has been praised by users for its ability to seamlessly switch on-call responsibilities between team members. This simplifies the process of managing on-call rotations and ensures that critical alerts are always directed to the right person.

IT professionals highly recommend OnPage due to its ease of use and reliability in replacing bulky and unreliable pagers. By utilizing this app, they no longer experience the frustration of missed or delayed incident alerts caused by phone settings. OnPage bypasses these settings, sounding an alert anyway and providing peace of mind to engineers who rely on immediate notifications for critical incidents. The app also serves as an effective replacement for call center communication, allowing for easy noting and updating of tickets without needing to load the ticketing system. This streamlines workflows and facilitates faster response times during emergencies and urgent support requests.

In healthcare organizations, OnPage has gained popularity for its reliability, accuracy, and user-friendly interface when transmitting after-hours messages to on-call physicians. It ensures prompt attention to patient needs outside regular office hours by delivering pages with patient contact information and problem summaries directly to healthcare providers' devices. Similarly, medical practices utilize OnPage to notify healthcare providers when patients arrive at the clinic, enabling timely care and avoiding unnecessary delays.

The app's effectiveness extends beyond healthcare settings. For example, crisis workers have found OnPage invaluable in responding to homeless and runaway youth. It facilitates efficient communication and seamless handoff of on-call duties during critical moments. In the realm of research activities, OnPage ensures timely and efficient communication by providing 24/7 access for researchers and enabling effective coordination across interdisciplinary teams. It also offers convenience in sending and securely forwarding sensitive information, such as patient health records, making it particularly useful in a home infusion pharmacy.

OnPage's benefits are not limited to specific industries but extend to various professional environments. For example, it allows for remote document delivery and dissemination during investigations, enhancing the efficiency of investigative processes. Additionally, OnPage plays a crucial role in emergency response work by providing a reliable and trustworthy notification system. Its integration with other software solutions, such as ConnectWiseManage and batch scheduling software, further enhances its capabilities and widens its range of use cases.

OnPage has also proven to be a valuable tool for on-call purposes in various industries. It ensures timely and efficient communication for research activities, allowing researchers to receive critical alerts 24/7. The app's integration with ConnectWiseManage enables seamless handling of alerts and ensures timely responses to emergencies. In crisis work, OnPage assists in effective communication and the smooth handoff of on-call duties, providing crucial support for responding to homeless and runaway youth.

IT staff relies on OnPage for reliable and prompt delivery of urgent messages, ensuring that critical system monitoring notifications reach the right people at all hours. It notifies support staff of new voicemails after hours, allowing for efficient escalation processes and keeping team leads informed. OnPage has also solved staffing challenges by allowing employees to remain at home during evening and night shifts, reducing the need for on-site presence while maintaining effective communication channels.

OnPage is not limited to specific industries or professions—it offers benefits across the board. Whether it's facilitating workflow after hours by enabling direct communication with callers and handling situations offline or assisting in prioritizing high-priority tickets during off-hours, OnPage supports efficient ticket management for technicians. In clinical research settings, it improves interdisciplinary team communication and coordination, enhancing support for ongoing research activities.

With its secure message relay system, OnPage serves as a reliable alternative to pagers in medical practices. It avoids the limitations of traditional pagers by allowing message tracking, forwarding capabilities, and easy documentation of critical information. Furthermore, it integrates seamlessly with batch scheduling software, providing instant notifications for automated jobs and ensuring seamless on-call rotations.

In summary, OnPage offers a wide range of use cases across multiple industries. Its features such as after-hours call management, flexible scheduling, reliable alerting system, easy integration with other tools, facilitate effective communication, timely response to incidents, streamlined workflows, and improved coordination among team members. By addressing the challenges of receiving timely notifications and ensuring efficient communication during critical moments, OnPage has become an indispensable tool for organizations seeking reliable and efficient communication solutions.

Intuitive User Interface: Several users have found the user interface of the product intuitive and easy to navigate, allowing them to quickly read and interact with new tickets. This suggests that the product's design is user-friendly and promotes efficient task completion.

Seamless Integration with Autotask: Many reviewers appreciated the seamless integration of the product with Autotask, indicating that it enhances their workflow by streamlining processes and eliminating the need for manual data transfer. This integration likely improves efficiency and saves valuable time for users.

Different Views for Smarter Work: The availability of different views in the product was praised by a number of users who believed that it enables them to work smarter rather than harder. This feature likely provides customizable perspectives that cater to individual preferences and work styles, allowing users to focus on what matters most to them.

Outdated User Interface: Several users have found the user interface of the app to be confusing and outdated, suggesting that it could benefit from a facelift to bring it up to modern design standards. Some users have also mentioned that the UI could be more user-friendly and offer more options.

Difficulty in Navigation: A number of users have experienced difficulty navigating the OnPage site due to lack of recent logins, indicating that the management interface may not be intuitive. This has caused frustration for some users who are looking for a smoother and more efficient user experience.

Slow Response Time in Mobile App: Some users have reported experiencing slow response time in the mobile app, leading to frustration. This issue hampers their ability to quickly access information and respond promptly, impacting their overall satisfaction with the app's performance.

Based on user reviews, here are the three most common recommendations for OnPage:

  1. Try the demo: Users suggest trying the demo of OnPage as it provides a great introduction to the service's capabilities and functionality.

  2. Consider it for secure messaging: Many users recommend OnPage for its secure, HIPAA compliant message delivery. They find it reliable and persistent in delivering messages, making it a valuable tool for reaching people during emergencies.

  3. Integrate with other software: Users find that OnPage works well when integrated with other software and used for alerting. They highlight its effectiveness in delivering alerts and its simplicity in setting up. Some users also mention seamless integration with ConnectWise Manage and the ability to customize alerts.

Overall, users appreciate OnPage's reliability, ease of use, and effectiveness in delivering alerts. They recommend trying the demo, considering it for secure messaging and off-hours immediate alerting, and exploring how it can be integrated with other software.

Attribute Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
July 12, 2022

A Great App!

Score 9 out of 10
Vetted Review
Verified User
We use OnPage to let us know when a patient is here to see us in our clinic. We are not always at our desk and OnPage makes it easy for the check-in desk to send a quick email to our @onpage email address alerting us via the app on our phone.
  • Easy to use with an app right on my phone
  • Basic style so anyone can understand it
  • Would love to be able to turn off a page via the popup on my watch or phone
We use OnPage in a medical office, but I can see it being used anywhere that someone needs to receive notification quickly of something. Receiving a page and knowing that a patient is in the clinic to see me via my cell phone/Apple Watch helps keep me on task and makes sure I don't miss anyone.
  • Ease of use
  • Sending a page to the whole team is as easy as sending one simple email
  • Nothing specific
  • There are no negatives to using this app.
Score 10 out of 10
Vetted Review
Verified User
We use OnPage for all our after-hours on-call technicians this allows us to get a quick response no matter what hour it is. OnPage allows us to keep track of our alerts and tickets during out-of-business hours as well as keep management up to date with the current status of each page and event.
  • Alerts our team
  • Allows us to see progress
  • Maintains Realtime updates
  • easier UI
  • Better messaging functions
  • Better integration into Microsoft applications
OnPage is well suited for after-hours or on-call technicians to be alerted right to their phones and keep alerting until someone answers the alert. This helps us know who is going to work on the issue and gives us the ability to communicate with the entire team without having to make multiple phone calls. It is not well suited for easy updates.
  • Multiple people can be alerted at once
  • Use with cell phones
  • Can review logs and past alerts
  • Helped us meet our clients response time
  • makes our on-call take responsibility
  • Let us update everyone at the same time saving phone calls to each person
We selected OnPage to help us alert all our on-call techs at once in an easy-to-use platform that works on both android and apple products. We have implemented this for all our on-call procedures for accurate tracking and accountability. This has helped us get to our customer's needs anytime 24/7.
35
on call technicians
2
Our IT team
  • On call
  • reporting
  • updates
  • on call rotation
  • NOC to tech communication
  • escalations
  • A+++ or ATG customers
  • Integrate with Ticketing applications
  • Integrate with outlook
It works and is reliable
No
  • Price
  • Product Features
  • Product Usability
Ability to alert multiple people at once and the ease of updating the list.
None
  • Don't know
  • not aware
  • N/A
  • None that I know of
I had no part of the implementation
  • No Training
Yes
When we have issues we have fast response and willingness to help.
No - I am not sure why I did not make the decision.
No
We had issues with set up and account creation and OnPage team helped right away with a quick response.
Easy to use both web and phone based application.
  • Being able to use an app for my phones
  • Being able to use online with little to no training
  • User friendly
  • None
  • n/a
  • None
Yes
Very well for our on the go team.
We have had no issues over the years
Never had an outage or down time
Quickly updates everyone who needs to be.
  • None
  • n/a
  • none
did not integrate
  • Outlook
  • Illuminate
  • Webex
no
None
We have not tried to integrate
No
Did not have anything to do with sales
We did not have any issues - it just worked
N/A
No
Return to navigation